What to Expect

What to Expect

Premium-Quality Service from Highly Qualified Experts

When you are looking for the best electrical services to have work done on your home or place of business, it can help to know what the process looks like for the electricians you are considering hiring.

Here at HedgeHog Electric, we emphasize providing high-quality electrical services in a prompt and courteous fashion. So, whether you are contacting us for electrical help with your private residence or your commercial building, you can depend on our electricians to provide excellent services.

Trust our team of highly qualified electricians to handle all of your electrical services in St. George. Give us a call at 877-673-9751 or contact us online to learn more about how we can help you.

Our Guarantees

Here at HedgeHog Electric, we are committed to always going above and beyond to deliver the top-quality service you deserve. You will never see our team cutting corners or settling for work that is “good enough” because we take our job of keeping your home safe and functional very seriously. In fact, we are so confident in our ability to get the job done right the first time that we back each of our services with a 100% satisfaction guarantee.

Our 100% satisfaction guarantees include:

• The Service & Repair Guarantee: If you are unsatisfied with our service for any reason, we will refund you. If your repair fails within the first year, we will repair it at absolutely no charge to you.
• The Electrical Panel & Main Service Guarantee: Our electrical panel and main service-replacement projects will always be completed on time and backed by a 3-year workmanship guarantee. Any panel issues that crop up during that 3-year period will be repaired at absolutely no charge to you. In addition, we guarantee that our work is fully up to code and your home will be as clean as it was when we arrived.
• The Equipment & Fixture Guarantee: All of the equipment we supply and install will work exactly as we have stated. If you experience equipment or fixture failure within the first year of installation, we will either repair or replace the item at no charge to you.

To learn more about how our team can serve you, please feel free to reach out to our service professionals. We are happy to answer any questions you may have.

Our Residential Electrical Process

As our residential electricians are qualified to work on a wide array of electrical services from replacing outlets to installing solar panels, the exact process of how our electricians’ work can vary from job-to-job.

However, the HedgeHog Electric process generally follows these steps:

1. Contact us: Most of our residential customers contact us by phone, and that call is taken by one of our associates, who takes down basic information regarding the service you need as well as your contact information.

2. Speak with a service dispatcher: The associate then connects you with a service dispatcher. They will discuss more about what you need to be done on your home, so we can be sure to send you the best electrical technician for the job to your home. Service dispatch will also present tentative pricing at this point. HedgeHog Electric does not charge hourly; instead, we charge a flat-rate fee for our services.

3. Set an appointment: Our service dispatch will set up an appointment for you. We strive to provide same-day or next-day service.

4. Confirm appointment: On the day of your appointment, our service dispatch will contact you 15-30 minutes before our electrician’s arrival to confirm the appointment. You will receive a photo of the technician coming to your home, so you will be able to recognize them.

5. Receive estimate: Your electrician will carefully inspect and assess your electrical system to determine your needs. Then, we will provide you with pricing on the spot. Our electrical technicians carry a pricing book, so you can enjoy transparent pricing.

6. Begin service: Should you accept our bid, your electrician will start immediately working on your electrical issue. If there is a rare problem beyond what our technician has on hand, they will order additional materials and set up another appointment.

7. Payment upon completion: Once the work is complete and our electrician has cleaned up any mess that has resulted from their work, generally, residential customers will pay for services rendered before our electrician leaves.

8. Leave review: After the appointment is completed, our electrical technician will send you an invitation to review the services provided. We greatly appreciate reviews from our customers as it helps more people learn about the excellent services we provide.

9. Follow up: Finally, our service dispatch will give you a follow-up call anywhere from 30 minutes to 1 hour after the service is completed. This phone call is to help ensure that you are 100% satisfied with our work.

Our Commercial Electrical Process

While the quality of service is the same, the process our commercial electrical customers follow is somewhat different than that of our residential customers.

Generally, the HedgeHog Electric commercial customer process is as follows:

1. Contact us: Usually, our commercial electrical customers contact us via email. In these emails, most customers discuss what services they need to be performed, go over what their deadlines are, and outline other key details that pertain to the desired electrical work.

2. Receive estimate: Once this information has been reviewed, we may request further information. After the needed information is gathered, our estimating department will put together a bid and send it to the contacting commercial customer.

3. Develop timeline: When the bid is accepted, our service dispatch will call the commercial customer and coordinate with the project lead. That way, our electricians can start the job to reach the set deadline.

4. Complete project: Once everything is properly organized and coordinated, our service professionals get right to work. We keep the customer updated every step of the way, so there are never any surprises.

Schedule Electrical Service Today!

Backed by well over a decade of service experience, our team has the high-quality tools, state-of-the-art equipment, and expertise necessary to provide safe and effective electrical service. We care deeply about your safety and well-being which is why we get the job done right the first time, every time. With extreme focus and attention to detail, you can rest assured that our electricians can handle any electrical service you throw our way.

And, for emergency situations, our team is available 24 hours a day, 7 days a week. We are committed to taking care of you which is why we are extremely responsive and always available to assist you.

Schedule professional residential or commercial electrical services in St. George by calling 877-673-9751.